Frequently Asked Questions
Orders
Q: When will I receive my order?
A: Orders are prepared and shipped as quickly as possible. Most customers receive their orders within 7–14 business days, although delivery times may vary depending on your location, carrier delays, or product availability. Once your order ships, you’ll receive a tracking number by email.
Shipping
Q: Do you ship internationally?
A: Yes! We currently ship within the United States and internationally. Shipping costs and delivery estimates are calculated at checkout.
Q: Will I receive tracking information?
A: Absolutely. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
Returns
Q: Do you accept returns?
A: All sales are considered final. However, return requests may be reviewed on a case-by-case basis within 7 days of delivery. Items must be unused, in their original condition, and customers are responsible for return shipping costs unless the return is due to our error.
Q: How do I start a return request?
A: Please email shopflye@gmail.com within 7 days of delivery with your order number and the reason for your request. If your return is eligible, we’ll provide the next steps.
Q: What if my item arrives damaged or incorrect?
A: If your item arrives damaged or you receive the wrong item, please contact us within 3 days of delivery and include photos of the item and packaging. If the issue is on our end, we’ll gladly work with you to make it right.
Products
Q: Are all of your products handmade?
A: Shop Flye offers a thoughtfully curated collection that includes both handmade creations and carefully selected pieces. Each product description will indicate whether an item is handmade or curated.
Q: Will my item look exactly like the photos?
A: We do our best to represent every product accurately. Colors, packaging, and small details may vary slightly due to lighting, screen settings, sourcing, or the handmade nature of certain items.
Jewelry Care
Q: How should I care for my jewelry?
A: To help preserve the beauty and longevity of your jewelry, we recommend:
- Avoid contact with water, perfumes, lotions, and harsh chemicals.
- Remove jewelry before showering, swimming, or exercising.
- Store pieces in a cool, dry place when not in use.
- Clean gently with a soft, lint-free cloth.