Refund policy

Thank you for shopping with Shop Flye. We take pride in offering thoughtfully handcrafted and carefully curated pieces. Your satisfaction is important to us, and we strive to provide quality products and a great shopping experience.


Returns


Because many of our items are handmade, curated, custom, or produced in limited quantities, all sales are considered final.


However, return requests may be reviewed on a case-by-case basis if submitted within 7 days of delivery.


To be considered for a return:


  • Items must be unused, unworn, and in their original condition.
  • Return requests must be submitted within 7 days of receiving your order.
  • Customers are responsible for return shipping costs unless the return is due to our error.


We reserve the right to deny any return request that does not meet these requirements.


How to Request a Return


To request a return, please email us at shopflye@gmail.com within 7 days of delivery.


Please include your order number, the reason for your request, and any photos that may help us review your request. Once your request has been reviewed, we will provide you with the next steps, if applicable.


Non-Returnable Items


The following items are not eligible for return or exchange:


  • Custom or personalized items
  • Pre-order items
  • Items marked as Final Sale
  • Gift cards (if applicable)


Damaged or Incorrect Orders


If your order arrives damaged or you receive the incorrect item, please contact us within 3 days of delivery and include photos of the item and packaging.


If the issue is determined to be our error, we will work with you to provide an appropriate resolution, which may include:


  • A replacement
  • Store credit
  • A full refund


Refunds


If a refund is approved, it will be issued to your original method of payment. Please allow several business days for your financial institution to process the refund after it has been issued.


Order Modifications


If you need to make changes to your order, please contact us within 24 hours of purchase.


While we will do our best to accommodate modification requests, we cannot guarantee changes once an order has entered production, materials have been sourced, or fulfillment has begun.


Custom, personalized, and pre-order items may not be eligible for modifications once work has started.


Handmade & Natural Materials


Many Shop Flye pieces are handcrafted or feature natural materials. As a result, slight variations in color, texture, shape, size, or pattern are to be expected. These natural variations make each piece unique and are not considered defects.